Whether you're a new customer looking for guidance or a returning visitor seeking clarification, our FAQ page aims to provide helpful insights and resolve any uncertainties you may have. We've carefully curated a list of the most frequently asked questions based on the feedback and queries we've received from our valued customers.


What is your return policy?

When will I receive the refund for my return?

I paid my order with a gift card, but I want to return it. How does that work?

Do you exchange for another size?

What is your warranty policy?


What are the shipping costs?

What is the delivery time of my order?

Do I have to pay customs or import duties?

I made a mistake in my shipping address. What can I do?


How do I determine the right clothing size?

The item I want is out of stock. Will it be restocked?

I didn't receive an order confirmation. Why not?

I am looking for an article from the previous season?


How do I create an account?

I forgot my password. How can I reset it?

How can I update my account information, such as my shipping address or payment details?

Can I change the email address associated with my account?

Our Story

Born from the love of the sport, Umpire Studios is dedicated to creating the best sustainable Tennis and Padel apparel. Combining pure passion with professional insights, hours of testing, and a clear sense of style. All in pursuit of that one goal: Rule the courts