Returns are easy at Umpire Studios. We offer an easy return period of 30 days. You can order from us easily and risk free because of our very friendly return policy. It doesn't fit? Still having doubts? Then simply send it back to us.

START HERE

NL / BE / DE / LU
Drop-off / €3,95
-Print your return label and put it on your return
-Return via your local drop-off point
-The return costs shall be deducted from the refund.

DK / FR / AT
Drop-off / €4,95
-Print your return label and put it on your return
-Return via your local drop-off point
-The return costs shall be deducted from the refund.

OTHER EU / UK / WORLDWIDE

Drop-off / At own expenses
Bring your parcel to the nearest drop-off point of your choice, pay for it there (with track & trace). You can of course choose which carrier you want to send your parcel with.

Return address:
Umpire Studios
Staarten 1
5281 PK Boxtel
The Netherlands

You will receive the refund in the same payment method used for the purchase within approximately 1-4 days after your parcel has arrived to at our warehouse, depending on your bank.

You can return your order following the regular returns procedure. Instead of a money refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

We don’t offer an exchange service. If you’re in need of a replacing size you can make a new order with the replacing size at any moment in the return process.

The standard warranty period on all our products is 100 days from the date of purchase. After that period has expired, unfortunately, you can no longer claim our warranty. The warranty only applies under normal use and for any production errors. The warranty does not apply to regular wear or damage from external factors such as (but not limited to): excessive sunlight, sharp objects, sweat stains, or other types of stains. The guarantee lapses in the event of visibly improper use or failure to follow the washing instructions as stated with the product. To claim under the warranty you must send an e-mail to service@umpirestudios.com This e-mail must state: the original order number, the order date and the name of the orderer. Photos must also be attached to this e-mail in which the problem is clearly visible. Umpire Studios will determine the extent of the warranty in individual cases. This can be in the form of a replacement product or a partial discount or coupon. Under no circumstances will we reimburse the purchase amount.

Shipping costs
Netherlands, Belgium, Luxembourg, Germany, Denmark and France
Standard: €4,95
Free Shipping for all orders above €100,00

Other European Union Countries
Standard: €9,95
Free Shipping for all orders above €100,00

United Kingdom
Standard: €9,95
Free Shipping for all orders above €100,00

Worldwide (Switzerland, Canada, the United States, Norway, Australia and all other countries)
Standard: €19,95
Free Shipping for all orders above €200,00

Deliveries within the Netherlands, Belgium, Luxembourg and Germany:
All orders placed before 15:00 on business days, will be delivered the next business day. We offer standard shipping to your preferred address or you can pick up your order at a local Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order

Deliveries within the European Union:
2-5 business days

Deliveries in the United Kingdom:
10-15 business days

Deliveries Worldwide (in all other countries):
10-15 business days

If you place an order from outside the EU, customs charges may apply for own expense. For orders placed in countries inside the EU, there are no customs charges.

Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed. In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

Determining the right clothing size for Umpire Studios is an important step to ensure a proper fit. To assist you in finding the appropriate size, please follow the steps below:

Consult the Umpire Studios size chart: Visit the Umpire Studios website or refer to any size chart provided by the brand. The size chart will typically include measurements for chest/bust, waist, and hips. Compare your own measurements with the size chart to determine the size that corresponds best to your body measurements.

We’re sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock. Can’t wait? It’s possible that one of our official retailers still has the item on stock. Just send us an email, so we can check this for you.

It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox. If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via phone or mail.

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To create an account, click on the "Sign Up" or "Create Account" button on our website's homepage. You will be prompted to provide your personal information, such as your name, email address, and a password. Fill in the required fields and follow the on-screen instructions to complete the account creation process.

If you forgot your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and we will send you an email with instructions on how to reset your password securely. Follow the provided steps to set a new password and regain access to your account.

To update your account information, log in to your account and access the account settings or profile section. Look for options to edit your shipping address, payment details, or any other relevant information. Make the necessary changes, review them carefully, and save the updated information.

Yes, you can change the email address associated with your account. Log in to your account and navigate to the account settings or profile section. Look for the option to update your email address and follow the instructions provided. You may need to verify your new email address for security purposes.